运输 / Shipping
请注意总时间=处理时间+运输时间（这不包括任何海关延误、周末、节假日和任何不可预见的情况。）您可以参考这里的相关信息了解更多详情。
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
一旦我们准备好运送您的订单，我们就会向您发送一封包含相应送货信息的电子邮件。 之后，当您登录 Cheese Snowpanther 帐户或单击发货确认电子邮件中的跟踪链接时，您将能够在“我的订单”下跟踪您的订单。 请等待最多 24 小时来激活跟踪。
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Cheese Snowpanther account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
我们的快递小精灵会安全地保管您的包裹，直到您准备好接收。
Our delivery elves will keep it safe until you're ready to receive it.
从风驰电掣的标准快递到闪电般的次日达，各种速递形式任您选择。
From swift standard delivery to lightning-fast next-day arrival, we offer a range of expedited options for your choosing.
当然，我们的服务覆盖澳大利亚境内绝大部分地区。如有疑问，欢迎随时咨询我们的客服。
Absolutely, we cover most areas within Australia. For more specific inquiries, feel free to contact our customer service.
联系我们的客服，我们会派出搜寻队伍寻找您的宝贝。
Contact our customer service, and we'll send a search team for your treasure.
节假日可能导致轻微的延迟，但请放心，我们会动用我们的魔法加速，确保您的包裹尽快安全到达。
Holidays might cause slight delays, but rest assured, we'll use our magic to speed up the process, ensuring your package arrives as swiftly and safely as possible.
订单问题 / Orders
下订单后，您在结账过程中输入的电子邮件地址应该会立即收到一封电子邮件通知。 此外，如果您提供了手机号码，您将收到确认您的订单和跟踪信息的通知短信。
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have aprovided a mobile phone number you will receive notification text messages confirming your order and tracking information.
只要订单还未出库，您可以随时修改。As long as the order hasn't been dispatched, you can change it anytime.
我们会尽力满足您的需求，但无法保证具体时间。
We'll try our best to accommodate your needs, but we can't guarantee a specific time.
当然可以，我们的网站支持所有设备。
Absolutely, our website is compatible with all devices.
请联系我们，我们会为您提供特别的批发魔法！
Please contact us, and we'll provide a special wholesale spell for you!
在订单发货前，您可以联系我们进行更新。
You can contact us for updates before the order is shipped.
如果您需要取消订单，请尽快行动。只要您的宝贝还没开始踏上旅程，我们就能帮您处理取消事宜。
If you need to cancel your order, please act quickly. As long as your treasure hasn't started its journey, we can assist you with the cancellation.
当然！订单取消后，我们会立即启动退款程序。但请注意，根据不同的支付方式，资金到账时间可能有所不同。
Absolutely! As soon as an order is cancelled, we initiate the refund process. However, do note that the time it takes for the funds to reach you may vary depending on your payment method.
一旦订单发货，地址就无法更改了。
Once the order is shipped, the address can't be changed.
如果订单还未处理，运费会全额退还。
If the order hasn't been processed, the shipping cost will be fully refunded.
当然可以，欢迎随时重新订购！
Absolutely, feel free to reorder anytime!
Returns & Refunds
是的，客户需承担退货时的全额快递费用。
Yes, customers are responsible for the full shipping costs when returning a product.
联系我们的客服，我们会指导您完成退货流程。
Contact our customer service, and we'll guide you through the return process.
为了确保退货顺利，建议保留原包装。
Yes, It's advised to keep the original packaging to ensure a smooth return process.
我们会通过电子邮件通知您退货进度。
We'll notify you about the return process via email.